TERMS + CONDITIONS
1.Cleaning Services
The service will cover cleaning duties agreed upon between you and Cleansed Cleaning Co at the time of booking.
All necessary cleaning products and equipment for servicing your property will be provided by the Cleansed Cleaning Co.
If, at any time prior to or during your service, an Employee feels there is a safety issue, they reserve the right to terminate the service.
2.Customer Responsibilities
The customer will ensure a safe working environment for the Employees to perform the service. Access to areas requiring cleaning will be left unobstructed by the customer. The customer will provide access to all service utilities, including hot and cold water, electricity, and rubbish bins, as needed to complete the service. Before the service begins, the customer will inform the Employees of any hazards, slippery surfaces, risks, or dangers they are aware of.
3.Payment Terms
Payment is due upon completion of the service. Accepted payment methods include cash or Credit Card. Clients are billed upon completion for Regular Cleans. A 50% deposit is required at the time of booking for an End of Lease, Move In/Out and/or One-Off Cleans. Payment can be made by cash or credit card, with the balance due upon completion of the clean. Credit card payments will incur a 1.5%-2% surcharge depending on the type of credit card used. Direct debit is only available for regular cleaning services.
4.Late Payment Fee
Payment in full is expected within 24 Hours of the invoice date. A late fee administration charge of $7 Per day will apply for each day after the period that payment is not received.
5.GST
Tax Invoices are provided for all services carried out by Cleansed Cleaning Co.
6.Quotations
Cleansed Cleaning Co provides accurate quotes, with the exact price confirmed before commencing the clean. Any additional services requested outside of the original quote will incur extra costs, which will be communicated to the customer before work commences.
Changes to Days or Time of Service Any changes to the originally agreed service must be communicated and agreed upon by both Cleansed Cleaning Co and the customer before the service commences. If possible, additional services may be provided on the same day, otherwise, a suitable alternative time can be arranged with prior notice.
7.Changes to Scope of Services
Any changes to the originally agreed service must be communicated and agreed upon by both Cleansed Cleaning Co and the customer before the service commences.
8.Complaints
Customers must report dissatisfaction with the service provided within 24 hours of completion. Cleansed Cleaning Co will strive to resolve the issue promptly.
9.Your Details/Personal Information
Cleansed Cleaning Co agrees not to share any customer-provided information with third parties not involved in the service provision, unless required by law. We do not Collect and are not responsible for Keys.
10.No Locked-In Contract
Cleansed Cleaning Co believes in maintaining customer satisfaction and does not enforce locked-in contracts for regular cleaning services or One-off Cleaning Services. Customers are encouraged to communicate any concerns so that Cleansed Cleaning Co can address them promptly.
12. Missed/Canceled Cleans.
In the event of a missed or canceled clean, clients are required to reschedule the appointment and will incur a minimum charge of 4 hours to compensate for travel, staff, and loss of work for the day. An invoice will be promptly sent via email, and clients are given 1-7 business days to settle the payment. For the first missed clean, clients will be required to reschedule and will incur a 4-hour surcharge. In the case of a second missed or canceled clean, clients will face a 4-hour surcharge and will be refused all future cleaning services.
If we arrive for your scheduled clean and are unable to enter the premises, a minimum of 4 hours will be charged, and payment will be required within 7 working days. This charge is to reimburse for the loss of work, staff, and travel expenses incurred.
13. One-off cleans
One-off cleans require a quote or package selection. A non-refundable booking fee of 50% of the full services fee is required 7 days prior to your scheduled clean date. If your non-refundable booking fee has not been made within 7 days, this will result in job cancellation.
14. Travel Fees
A travel fee may be applied for locations outside of our standard service area. This fee will be communicated to the client upon booking and must be agreed upon before the commencement of the cleaning service. Failure to agree to the travel fee may result in the cancellation of the job.
15. Liability for Property Damage
Cleansed Cleaning Co carries insurance to cover any damage or breakage that may occur during our cleaning services. If you believe that we are responsible for any damage to your property, please notify us within 24 hours of the completion of the cleaning. We will promptly address the issue and work towards a resolution in accordance with our insurance coverage. It is important to inform us of any existing damages prior to our arrival. Failure to communicate such damages releases us from liability for any subsequent damages.
16. Photography and Privacy
At times, Cleansed Cleaning Co may capture photographs or videos during our cleaning services for promotional purposes, which may be shared on our website and social media platforms. We respect the privacy of our clients and understand that not everyone may be comfortable with this. If you prefer that no photographs or videos of your property be taken, please inform us prior to or on the day of your scheduled cleaning. We will ensure that your privacy preferences are respected accordingly.
17.Own Products and equipment
If you choose to provide specific products and equipment for use during your home cleaning service with Cleansed Cleaning Co, we will utilise them as requested. However, we cannot be held responsible for any damages incurred to your property during the cleaning process.
18. Collection Costs
In the event of non-payment, the client is liable for all costs associated with the collection of overdue amounts, including but not limited to legal fees and court.
19. Termination Notice
Either party may terminate services by providing written notice to the other party at least 14 days prior to the desired termination date.
20. Changes to Terms and Conditions
Cleansed Cleaning Co reserves the right to update these terms and conditions at any time. Clients will be notified of any changes in writing