CLEANSED CLEANING CO
Terms & Policies

Terms, Policies & Service Information

1. Cleaning Services

Cleansed Cleaning Co provides professional residential cleaning services as agreed upon at the time of booking.

All cleaning products and equipment are supplied by Cleansed Cleaning Co unless otherwise arranged.

We reserve the right to refuse or terminate a service if the environment is deemed unsafe.

2. Service Inclusions & Exclusions

Our cleaning services are detailed and thorough; however, the following items are not included unless specifically requested and quoted:

Inside ovens
Inside fridges
Windows (interior/exterior)
Blinds
Washing machines and dryers
Dishwashers (internal cleaning)
Interior of cupboards and drawers

If interior cupboard or drawer cleaning is requested, all areas must be emptied by the client prior to our arrival.

Additional services may be quoted upon request.

3. Customer Responsibilities

Clients must ensure:

Safe access to the property
Unobstructed areas for cleaning
Access to water, electricity, and rubbish disposal

Clients must notify us of any hazards including:

Slippery surfaces
Damage
Risks or unsafe conditions

4. Payment Terms

Payment is due upon completion of the service.

Regular cleans: payment required within 24 hours
One-off / End of Lease cleans: 50% non-refundable deposit required prior to booking, with the remaining balance due upon completion.

Accepted payment methods include cash and card. Card payments may incur a 1.5%–2% surcharge.

Failure to pay within the required time frame will result in suspension of services and may result in debt collection action.

5. Late Payments

A late fee of $7 per day (reasonable administration fee) will apply to all overdue invoices after 24 hours.

6. Cancellations & Missed Appointments

A minimum of 24 hours notice is required for any cancellations or rescheduling.

Cancellations made with less than 24 hours notice will incur a charge equivalent to the minimum booking time for your service type.
If we arrive at the property and are unable to gain access, a charge equivalent to the minimum booking time will apply.
Waiting time exceeding 15 minutes may be charged.

For clarity:

Fortnightly cleans: minimum 3-hour charge.
Monthly cleans: minimum 4-hour charge.
One-off cleans: minimum 5-hour charge.

After two missed appointments or late cancellations, Cleansed Cleaning Co reserves the right to refuse all future services. Minimum service durations are required to ensure quality and consistency of service.

7. Access to Property

Clients must ensure access to the property at the scheduled time.

If access is not provided, a minimum service charge will apply.
Waiting time beyond 15 minutes may be charged.

8. Satisfaction Guarantee

If you are not satisfied with the service, you must notify us within 24 hours of completion.

We will return to rectify any issues where appropriate.

Please note:

Refunds are not provided
Resolution is offered through a re-clean

9. Health & Safety

Cleansed Cleaning Co reserves the right to refuse or stop a service if:

The environment is unsafe
There are biohazards, excessive mould, or hazardous materials
There are aggressive pets or unsafe conditions

We do not move heavy furniture or handle dangerous substances.

10. Pets

Clients must ensure pets are secured or safe during the service.

We are not responsible for pets escaping or injuries caused by unsecured animals.

11. Liability

Cleansed Cleaning Co is insured for accidental damage.

We are not liable for:

Pre-existing damage
Fair wear and tear
Items not secured
Damage caused by faulty fixtures or poor condition surfaces

All claims must be reported within 24 hours.

12. Photography & Privacy

We may take before and after photos for quality assurance and marketing.

No identifying personal items will be intentionally captured
Clients may opt out by notifying us prior to the service

13. Privacy Policy

We collect personal information such as your name, address, phone number, and email to provide our services.

Your information is stored securely and is not shared with third parties unless required by law or necessary to provide services.

You may request access to or correction of your personal information at any time.

14. Travel Fees

A travel fee may apply for locations outside our standard service area. This will be discussed and agreed upon prior to the service.

15. Parking & Access

Clients must provide suitable parking for Cleansed Cleaning Co employees.

If paid parking is required, this cost will be added to the invoice
If no parking is available, we reserve the right to reschedule or cancel the service, and applicable fees may apply.

16. Keys & Access Responsibility

Cleansed Cleaning Co is not responsible for the loss, theft, or damage of keys provided by the client.

Clients are responsible for ensuring correct access arrangements are in place prior to the service.

17. Illness & Sickness Policy

If a client or household member is unwell (including flu-like or contagious symptoms), we kindly ask that you reschedule your service.

Cleansed Cleaning Co reserves the right to refuse service if there is a risk to employee health and safety.

18. Children & Occupants During Service

Clients may remain in the home during the service; however:

Cleaning results may be affected if areas are in use
Cleansed Cleaning Co is not responsible for maintaining cleaned areas if they are re-used during the service

19. Clutter Policy

To ensure the highest quality clean:

Surfaces and areas should be free from excessive clutter
If clutter is present, cleaning may be limited to accessible areas only
Additional time or charges may apply if excessive clutter impacts the service

20. Re-Clean Responsibility

Once an area has been cleaned:

Cleansed Cleaning Co is not responsible for re-cleaning areas that are used, disturbed, or re-soiled after completion

21. Property Condition & Time-Based Billing

All services are based on the condition of the property at the time of arrival.

If additional time is required due to the condition of the property, additional charges may apply. This will be communicated prior to continuing where possible.

22. Minimum Booking

A minimum booking applies to all services as follows:

Fortnightly cleans: minimum 3 hours
Monthly cleans: minimum 4 hours
One-off cleans: minimum 5 hours

23. Non-Restoration Clause

Cleansed Cleaning Co does not guarantee the removal of permanent stains, mould damage, or deterioration that requires specialised restoration.

24. Right to Refuse Service

Cleansed Cleaning Co reserves the right to refuse or discontinue services at any time due to unsafe conditions, inappropriate behaviour, or unreasonable expectations.

25. Communication

We aim to respond to all enquiries within business hours.

Excessive or unreasonable communication may result in termination of services.

26. Public Holidays

Services scheduled on public holidays may incur additional charges.

27. Pricing Adjustments

Cleansed Cleaning Co reserves the right to adjust pricing with reasonable notice due to changes in costs, service scope, or requirements.

28. Utilities

Clients must ensure access to running water and electricity. If utilities are unavailable, the service may be cancelled and applicable fees may apply.

29. Employee Safety & Compliance

Cleansed Cleaning Co ensures that all employees:

Hold valid Working With Children Checks (WWCC/Blue Card where applicable)
Are trained in safe work practices
Meet all relevant health and safety requirements

30. Termination

Either party may terminate services with 14 days written notice.

31. Changes to Terms

Cleansed Cleaning Co reserves the right to update these terms at any time. Clients will be notified of any changes.

32. Website Disclaimer

Information provided on this website is for general purposes only and does not guarantee specific outcomes beyond agreed services.

CLEANSED CLEANING CO Terms & Policies